1xBet Casino

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The 1xBet Casino has made waves in the world of online betting. Of Russian origin, 1xBet began operating in the European physical casino scene in 1997, launching its online casino in 2007. A betting site with abundant game possibilities in both slots and sports betting, with fast payments, and good customer service, which since its arrival in Latin America and after a somewhat confusing start, has been doing things right, working to establish itself as a trusted casino, both in the field of slot machines and in what is its focus, sports betting, slowly dispelling the doubts that a betting site that initially left us with mixed emotions can generate.

Why? First, because some of its domains are not registered in its current license document, generating problems for players who may have to reach the situation of presenting conflicts before the authority that issues it, in this case Curaçao eGaming. Secondly, because the casino does not present clear information about the origin of its operation, appearing as generic data in its license the address Kaya Richard J. Beaujon Z/N, Curaçao, an address used by several companies from different industries, from different countries.

Finally, because unlicensed games have been found in the 1xBet casino, which suppose a risk of transparency for players who decide to risk their money online. And although this was years ago, we cannot deny that it happened and therefore we must present this data to players.

That said, 1xBet seems determined to improve its reputation. With strong investments in advertising, unlicensed provider games have been removed. The casino makes an efficient active effort in resolving conflicts from those who present their complaints on Internet forums like Betizen, and promises to be in the process of registering all its current domains with its license. Something that is undoubtedly to be thanked and about which we will continue to be attentive in order to update information when warranted. But let's see the details.

Juegos ✓ Good

Although 1xBet is not a site focused on slot or casino games, it does present a wide range of game and slot providers (more than 2000!). Really one of the widest we have seen.

And although, as we said above, unlicensed games have been found in the past, these have been removed, leaving an enormous game offer, together with an even better sports betting offer. What are fraudulent games? They are games created to look exactly like some of the most popular slot machines but have been hacked to pay less money than they should (see article about RTP). This is why the casino has been blacklisted on more than one occasion; and this is the reason for our initial doubts.

As curiosities in entertainment, the 1xBet casino has a type of games called +18, for people who enjoy watching croupiers with difficulty staying dressed 😉 In addition to being a company that has decisively entered the world of virtual sports and innovation with a special section called 1xGames, with a variety of simple and entertaining games, like 21, where we have to guess when the total value of the cards will equal 21 and which is offered in different settings from classic tables to tables surrounded by characters from the Dota video game.

Promociones y pagos ∼ Average

This is a weak point of 1xBet for all those who come to play slots or casino looking for those bonuses that maximize their deposits. There is a welcome bonus of 100% with a cap that varies depending on the player's currency but reaches the equivalent of 100 euros.

In addition to that, few promotions that (unless for sports betting) are not renewed. 1xBet also has a promotional code store where you can earn bonus points and exchange them for promotional codes.

As a positive point, 1xBet has a very clear Terms and Conditions page, correctly translated into Spanish, both for the general terms and for those of its bonuses. Remember to read them! Since many users have claimed that 1xBet has not wanted to give them the bonus that corresponded to them when in reality they have not fulfilled the necessary conditions. In particular, make sure to fill in your personal data before making the first deposit, otherwise you will probably not receive the welcome bonus.

Atención al cliente ✓ Good

As one of the positive things, the 1xBet casino has 24-hour support, with a response speed rated by many users as fast. Although this is a delicate point where there are always dissatisfied users, it is necessary to highlight the brand's effort to improve the quality of this service, both on the site where queries and complaints are received through a live chat, by phone at +44 127 325-69-87, or at the general inquiries email [email protected].

On the other hand, 1xBet's response on external forums has gone from being evasive to being fast and positive, with a demonstrable history of very good conflict resolution on European forums that we hope is analogous to the attention we Latin American users will receive.

Diseño y usabilidad ∼ Average

The site is in our opinion excessively complex and visually loaded, (somewhat normal in casinos focused on sports betting) so it may take you some time to adapt and find all the options you are looking for. Its mobile version, on the other hand, is very good, with a much more simplified interface.

As stated in the introduction, by conducting an analysis we have found that the web address used by its mobile version is different from the desktop site address, which is potentially counterproductive for players, since the domains that are outside the gaming license do not apply the rules of the regulations of the authority that issues it and therefore, there is no possibility of demanding compliance for what happens to us when playing on them. Being this the main reason why we have given the 1xBet casino a reputation of "Acceptable", and inviting online casino players to document their bets and verify where they are making them so as not to get surprises later.